About Gear4music
To help explain what we do, we've created a short video giving our customers behind the scenes access to Gear4music.
The About Gear4music video follows the story of the drummer from the other film we created called Our Journey, designed to explain how our customers continue to inspire us. You can watch this film and learn more about the making of it here.
History
Gear4music was launched in 2003 and since then we've been providing instruments, equipment, and more to people like you. Our operation is provided for musicians by musicians.
In 2015 Gear4music made an Initial Public Offering (IPO) on the London Stock Exchange’s AIM market. This means that members of the public can buy shares in Gear4music, and become part of our story. Being a public company puts us in a good position to grow and offer an even wider range of music gear with the same great level of service our customers have come to know us for.
To learn more about Gear4music shares and our corporate profile, visit our Investor Website.
Our Mission is simple: We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing GREAT PRICES and EXCELLENT SERVICE, regardless of where you live, or how you buy from us.
On our site you'll find thousands of products for any level, from beginner to pro. Plus all the biggest brands at competitive prices, giving you the best deal possible. We've got our own range of products too, providing you with quality gear at an affordable price. So - whoever you are – you'll find equipment to suit your needs at a price to suit your pocket.
What to expect
As well as saving money, when you order from us you can:
- Get a clear indication of when to expect delivery
- Book your own specific delivery date, and choose your delivery service
- Receive email and text message updates regarding your order
- A minimum of 3 year warranty as standard
- Enjoy a 30 day money back guarantee on everything
- Choose to buy an extended warranty and up to 180 day money-back guarantee
- Expect to get a high standard of customer service by email or telephone
Find us on Facebook, Twitter, Pinterest and Instagram.
Customer Experience
As of 2021, we've had over 13.5 million unique customers - and that number continues to grow. Because of this, we always want to hear about your experience with us, whether good or bad. And with 102,000 customer reviews, Gear4music has gained a Trustpilot rating of 4.8 stars.
A big reason for this is our dedicated customer service team. In 2021 they handled 39,771 of your calls in one month! If you have questions or problems, they are always happy to help.
Delivery Options
We offer many delivery options, whatever your requirements may be. This includes super speedy next-day delivery, as well as other fast delivery options. This is all made possible by our dedicated warehouse teams situated in hubs across the UK and Europe.
Whether you're a bassist in Botswana or a trumpeter in Tuvalu; you need gear to make music. Because of this, we introduced worldwide delivery in 2017 to make our reach truly global.
Guarantees and Warranties
Sometimes purchases don't work out – and that's okay! We offer a 30-day money-back guarantee on all our products and will collect them for free within a 14-day window if they’re broken or incorrect.
Sometimes items break too, so our 3-year warranty will stop you from worrying about this. Just send it back to us and we’ll fix it and send it right back to you. Plus, we offer an optional extended warranty. This lasts for up to 10 years, depending on the item. There are also many extra benefits to this scheme you can read about here..
Ratings and Awards
Shop at Gear4music for fast delivery on a wide range of competitively priced products. We offer worldwide shipping as well as long warranties and money-back guarantees. But don't just take it from us: over 100,000 Trustpilot reviews have given us an average rating of 4.8 stars.
