3-year warranty & 30-day money-back guarantee included

You can purchase from Gear4music with complete confidence and peace of mind. All of our products are new unless stated and come with a 30-day money-back guarantee and a 3-year warranty as standard.

Once the product is delivered, you'll have 30 days to decide that you definitely want to keep it. If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging.

We do everything we can to make sure the right item reaches you in perfect condition. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection.

If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If the fault occurs within the first 180 days of your ownership, we'll collect the goods and deliver them back to you free of charge.

We're unable to accept returns of any custom-made items designed to work together as a unique package. Some items are only eligible for the money-back guarantee if they are returned to us unused and sealed in the original packaging.

For full information on our returns policy, please refer to our returns and refunds information page.

If you decide your order isn't suitable for any reason you can return it - just let us know within 30 days of receiving it. Please keep hold of all the original packaging until you're sure you want to keep the order.

Eligibility for Money Back Guarantee

Important: For hygiene and software licensing reasons, some items are only eligible for our Money Back Guarantee if they are returned to us unused and sealed in the original packaging with all software still "unregistered." Details of exclusions are shown within the product descriptions. Products include:
- Monitors and Headphones
- Earplugs and Ear Protection
- Reeds and mouthpieces for woodwind and brass instruments
- Mouth and Lip-Care Products
- CDs, DVDs and Software

We can collect your return for a small fee, or you can send it back to us yourself. The collection fee can be found in the returns information on each product's page on Gear4music.

In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection.

When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged.

Summary of returns policies and timescales

This table provides an overview of your statutory consumer rights, compared with our standard returns policy and optional extended money back guarantee and warranty.

UK & Europe	EU Standard	Gear4music Standard	Gear4music Optional
Return Period	14 days	30 days	up to 180 days
Standard delivery charges refunded?	Yes	Yes	Yes, up to 30 days
Upgraded delivery charges refunded?	Standard costs only	Standard costs only	Standard costs only
Free collection on cancellation	No	No	Yes, up to 30 days
Free collection if defective, delivered damaged or incorrect item	Yes, within 14 days	Yes, within 14 days	Yes, within 30 days

We are unable to accept returns of any custom made items designed to work together as a unique package and some items are only eligible for money back guarantee if they are returned to us unused and sealed in the original packaging. For full information on our returns policy, please refer to our returns and refunds information guide.

Finance from £312.93 per month (19.9% APR Representative)

Show Estimated Figures For
Duration
APR Representative 19.9%
Initial deposit £0.00
Estimated Monthly Payment £312.93
Estimated Total Payable £15,020.64

Please note: This is only available where all items in the order are dispatched in a single delivery. Gear4music Limited is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 706272. Gear4music Limited offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

Pay by Finance

To make it as easy as possible for you to get the gear you want, we offer a range of instant finance options. If you spend £500 - £15,000 online, V12 Finance options are available. The majority of decisions are given instantly, so you could get your new gear sooner than you thought!

48 Months at 19.90% APR
36 Months at 19.90% APR
24 Months at 19.90% APR
12 Months at 0% APR (available for selected items over £1,000)
6 Months at 0% APR (available for selected items up to £999)

Representative Example

To help you understand how our finance options work, the examples below are based on a total order value of £1,000:

Finance	APR Rep.	Deposit to Pay	Payments	Total Interest	Total Payable
Classic Credit 48m	19.90%	No Deposit	48 months: £29.52 No settlement fee	£416.96	£1,416.96
Classic Credit 36m	19.90%	No Deposit	36 months: £36.29 No settlement fee	£306.44	£1,306.44
Classic Credit 24m	19.90%	No Deposit	24 months: £50.06 No settlement fee	£201.44	£1,201.44
Interest Free 12m	0.00%	No Deposit	12 months: £83.34 No settlement fee	£0.00	£1,000.00

How to Apply

Applying for finance couldn't be easier - if your order totals £500 or more, simply proceed through the checkout as normal. If your order qualifies, during the Payment step you'll see options available underneath the Flexible Payment Options heading. Select your preferred option and then click the orange PLACE ORDER USING FINANCE button. This will start your application with our finance partners. Completing this form should take approximately 10 minutes.

You should get an instant answer on whether your application has been successful, though in some rare cases our finance provider may need to look at the application in more detail.

Please note: This is only available on orders placed via the website consisting of a single delivery, and is not available in store or via phone currently. Warranties can not be purchased on finance. If you wish to purchase warranties, please choose another payment method or contact us after placing your order and we'll be happy to help you. Additionally, please note that software downloads are subject to a £300 maximum spend.